Centering provides high-quality care in a comfortable group setting. The Centering group experience includes three components: Health assessment, interactive learning and community building. At every Centering visit, patients engage with each of these elements, resulting in increased satisfaction with their care
CHI is here to help iron out the details, support ongoing group management and collaborate around processes for smooth group care delivery.
Enrolling patients into Centering groups is the driving force behind your success. The following tips are helpful for obtaining patient engagement:
- Display Centering group images wherever possible: Visible posters in your waiting area that display Centering group photos help potential patients understand what group care could be like. Show off the fun in Centering with smiling patients, engaged facilitators and interactive activities—the more lively, the better
- Share promotional resources: Provide patients with information explaining what Centering is and why participants benefit from group healthcare (branding resource links are provided below)
- Connect with other Centering practices: Ask us how you can connect with other sites, hear their stories and learn about strategies they used for successful patient participation. You can also explore CenteringConnects for more opportunities to engage
- Group Intake, enrollment and Attendance: To optimize Centering participation, we offer information on how you might conduct intake groups or provide patients with an early Centering experience. This helps patients make informed decisions on whether to continue with group care or return to individual care. Additionally, this link for patient enrollment/recruitment ideas includes more strategies that other sites have found successful.
One of the most important things to consider for your Centering groups is the group space. The space designated for Centering groups should:
- Feel private and comfortable
- Be large enough to accommodate 16-20 chairs in an open circle
- Have space for private and comfortable clinical assessments
- Include tables for group supplies and refreshments
The following resources are available to help you start Centering groups:
Please login to the Centering online store before clicking on the links below.
- Forms to use in Centering groups
- Patient recruitment and enrollment toolkit
- Centering branding: Logos, graphics and marketing guidelines
CenteringConnects is a helpful discussion forum where you may search Centering topics discussed among other Centering sites and CHI staff.
Need Help? Please contact the Client Relations team by calling our customer service phone number between the hours of 10:00am EST and 4:00pm EST Monday through Friday at 857-284-7570 and select option 5. You may also contact the Client Relations team via email at firstname.lastname@example.org.